Berkey Shipping & Returns
We offer FREE shipping on orders within Canada on order Over $99. *(Some exceptions may apply for remote locations). Shipments will be via Canada Post Expedited Parcel.
Remote locations in Canada are not eligible for free shipping. Please contact Berkey Canada for shipping cost if this may apply.
You will be notified by email when your order has been shipped and a Canada Post tracking number will be provided. Customers are responsible for providing complete and 100% accurate shipping address. Your order will be shipped to the address you input into the “Shipping Address” field in the Berkey Canada Checkout Page. Berkey Canada cannot make changes to your shipping address once a package has been shipped, and Berkey Canada is not liable for packages lost due to incomplete or inaccurate addresses. In the case of a return order due to incomplete or inaccurate address, the customer is responsible for all shipping fees and a 20% restocking fee for the item(s).
Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact BerkeyWaterFilterStoreCanada.ca (Berkey Canada) and we will coordinate with the manufacturer and get back to you as quickly as possible.
It is the responsibility of every customer to inspect their order for accuracy and any damage to the order immediately upon receiving their delivery for every order.
Shipping Worldwide is available. Please send your mailing address and contact information for a shipping quote. Regular Mail and Courier Services are available at buyers expense. Please note that buyer will be responsible for all importation fees such as Insurance, Customs, Duties,
Returns of Berkey products are a rare occurrence due to their high customer satisfaction rate. If for any reason you do not want your order after it has been placed, it will be treated as a return. If you are dissatisfied with an item(s) you purchased from us that has not been used or assembled, please contact us within 14 days of purchase with a receipt. Return shipping is at the buyer’s expense unless there was an error made by us. The item(s) must be unused or assembled and returned in the original retail box/packaging. If an item is returned damaged by personal handling or return shipping and not returned in re-saleable condition, it will not be eligible for a refund or exchange.
In the case of a return, the customer is responsible for return shipping fees, insurance and a 20% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWaterFilterCanada.ca will refund 80% of your original purchase price minus the original shipping charges. Refund will be issued by an Interac/ Bank e–Transfer.
A Canada Post carrier will attempt delivery at the address provided when placing the BerkeyWaterFilterStoreCanada.ca order. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up. This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to Berkey Canada. In this case, the customer is responsible for all shipping fees, all product will be incurred/asset 20% restocking fee for all item(s) returned undelivered.
Please understand the above policies are made to keep costs down for the consumer and to make the purchase process as efficient as possible. Berkey Canada strives to provide you with an outstanding customer experience.
For any further questions regarding our Guarantees, Shipping, Return, and Exchange Policy, please contact Berkey Water Filter Canada Customer Support.
Canadian Price Match Guarantee
We match all Authorized Canadian Berkey dealer’s pricing! You never have to wait for a sale at Berkey Canada because we always price our products are the chepeast in Canada! When you choose to shop at Berkey Canada, you can have peace of mind knowing you’re getting honest value for your money.
If you find a lower advertised price on an in-stock, new identical item from an Authorized Canadian Berkey dealer, just show us the price and we will match it.
In the case of an exchange, the customer is responsible for return and re-shipping fees, insurance and a 20% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWaterFilterStoreCanada.ca will contact the customer regarding any exchange fees.
General Warranty Information
Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on tire tread. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost. The stainless systems themselves have a 12-month warranty. All other components and add-ons have a 6-month warranty. BerkeyWaterFilterStoreCanada.ca (Berkey Canada) warrants this product to be free from defects in materials and workmanship for a period of 6 months from the date of purchase unless specified. Black Berkey purification elements have a two-year prorated warranty calculated in six-month intervals. Berkey Canada will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. Berkey Canada shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred.
Berkey Canada fully warranties the Berkey line of products. You may contact BerkeyWaterFilterStoreCanada.ca at any time to report an issue with your product. Berkey Canada is a reliable, upstanding, and quality company that will promptly address your needs. If for any reason you need additional assistance or have questions about the process, please contact email@example.com.
DUE TO THE CURRENT SITUATION WITH THE COVID-19 PANDEMIC
EXPECT ALL ORDERS TO BE DELAYED.
PLEASE ALLOW 8 WEEKS + FOR YOUR PURCHASE TO BE SHIPPED. SOME PRODUCTS MAKE TAKE LESS TIME & SOME MAY TAKE MORE TIME, WE THANK YOU FOR YOUR COOPERATION IN THESE UNPRECEDENTED TIMES.
IF YOU CANNOT WAIT FOR 8 WEEKS OR MORE – PLEASE DO NOT PLACE AN ORDER
Please note: repeatedly calling/emailing/messaging us about your order and asking for a status update will not speed up fulfillment of your order.
Order now to be in priority shipping sequence, The earlier you place your order the sooner you will get it.
Berkey Water Filters are in limited supply due to the increased demand for emergency preparedness products as a result of the COVID-19 pandemic. We are all doing our best to keep orders flowing. We are in touch with the manufacturer regularly at this time securing inventory. We thank you for your patience. Stay Safe!
We understand the urgency of the situation, and we are processing orders as quickly as possible. Our fulfillment operations are now running at maximum capacity
We would like to reassure customers that have recently placed an order through us that your order is in progress. It has been matched to in-stock inventory that is set to be assembled, packaged, and shipped.