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Berkey Shipping & Returns

 

Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca

 

Shipping Terms & Conditions

 

Free Shipping Within Canada

 

We offer FREE shipping on orders over $99. (Some exceptions may apply for remote locations). 

 

Shipments will be via Canada Post Expedited Parcel. For reliable, timely and secure delivery we will ship your product via Canada Post- Expedited Parcel™.

Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca – will ensure all shipped products/parcels are packed securely to avoid any damage. If no one is home when your package arrives, your package will be left at your local post office or postal outlet for pickup.

When your order ships out, you will be notified by email and a Canada Post tracking number will be provided. You will be able to track your shipment on Canada Post’s website.

 

  • Signatures are required to make sure all parcels are received. We also want to make sure nothing gets stolen 😊
  • If no one is available at home for the signature, a pickup card will be left notifying you on where to pick up your parcel box.
  • If you require “No Signature” please specify it in the customer notes. Please note that “Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca” will not be reliable for orders that require “No Signatures”
  • We choose to have all orders require a signature/pickup notice process to avoid the troubles. At the end of the day we want to make sure your purchase gets to you 100% safe and sound 😊

 

Remote locations in Canada are not eligible for free shipping. Please contact Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca for the shipping costs if this may apply.

Your order must be 100% accurate prior to finalizing.  Please double check your address and remember to include your Unit # etc., if applicable.  Enter your billing address as it is written on your credit card statement or it may not process. Please make sure to double check!

Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca is not liable for packages lost due to incomplete or inaccurate addresses. In the case of a return order due to an incomplete or inaccurate address, the customer is responsible for all shipping fees and a 20% restocking fee for the item(s).

Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca and we will coordinate with the manufacturer to get that item replaced at no cost to you as quickly as possible.

Once your order has been placed it may be packed and shipped immediately (Yes, we ship quickly!) It cannot be canceled and we are not able to add to the order or change the shipping address etc.  If you wish to add to your order, you must make a new order.  They may or may not be combined in the same box.

*YT, NT, NU, and other remote locations may be invoiced for shipping after order is made. This is due to the high shipping costs to remote locations.

 

Please Note – IMPORTANT; If your order has an item which is on backorder or out of stock, you will have to pay the shipping fees of that product when the stock is ready to ship. Products such as but not limited to: the Berkey Sight Glass Spigots, Berkey Tote’s, Berkey Shower Filter With Shower Heads or Berkey Inline Shower Filters.

 

In Stock Items!

 

In Stock- Travel Berkey, Big Berkey, Royal Berkey, Imperial Berkey, Berkey Light, Go Berkey Kit, Black Berkey Filters, Sport Berkey Bottles, Berkey Lookout Bottles, Black Berkey Primers, Stainless Steel Spigots, Stainless Steel Stands, Berkey PF-4 Fluoride Filters, Berkey Shower Filter Without Shower Head & All Parts/Accessories!

 

 

Berkey PF-2 Fluoride Filters Are Currently Out Of Stock, BUT can be Pre-Ordered!

 

Please note, if you order the PF-2 Fluoride Filters alone or with any-other product(s), they will be shipped out together when the PF-2 Fluoride Filters come back in stock. If you would like the filters shipped separately, you will have to pay the shipping costs. 

 

If you decide to order & then later on want to cancel your order; a cancellation + payment processing fee will be applied ***

 

Crown Berkey (Due To Supply Chain Issues, has NO ETA/Estimated Time Of Arrival.

Place Your Order For Early Reservations!

 

Products That Have Been & Are Currently Out Of Stock:

 

Berkey Totes, Berkey Inline Shower Filters, Berkey Shower Filter With Massage Heads, & Berkey Sight Glass Spigots.

(Please email info@berkeywaterfilterstorecanada.ca to be notified when the stock is back up/added to the Wishlist)

 

Undelivered Packages:

 

A Canada Post carrier will attempt delivery at the address provided. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up. This is because of thieves and porch pirates. We want to make sure that you get your purchase in a safe manner!

This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to Berkey Water Filter Canada. In this case, the customer is responsible for all shipping fees, all product will be incurred/asset 20% restocking fee for all item(s) returned undelivered.

 

  1. Please include a PO, P/O, po, p/o box if you have one. If you do not include a PO box number to your address (if applicable) Canada Post/Carrier will not deliver to the address, due to the PO box not being addressed in the shipping address section. If the parcel is returned to the sender you will have to pay the re-shipping fees and also inform the correct address with the PO box. Restocking fees will also be applied if you don’t want to have the order re-shipped and want a refund.

 

International Shipping

 

Shipping Worldwide is available, we provide this service!

Please send your mailing address and contact information for a shipping quote. Regular Mail and Courier Services are available at buyers expense. Please note that buyer will be responsible for all importation fees such as Insurance, Customs, Duties, Taxes, etc.

We want to make the process understandable and easy!

We thank you for understanding the shipping policies. These steps are necessary for an efficient process for everyone & to keep costs for shipping/returns at the lowest. Please let us know if you have any suggestions by emailing us at info@berkeywaterfilterstorecanada.ca or by contact us via the Contact Us page 😊

Berkey Returns & Exchange Policy

 

Items that are damaged and/or not in resalable condition will not be eligible for a refund or exchange. We cannot re-sell anything that is used. If you have used/assembled your item it cannot be returned.

 

** No credits will be issued beyond the 30 day period.

 

If you place an order and then don’t want it, it will be treated as a return. If you are dissatisfied with any product that has not been used or assembled, please contact us within 14 days (2 weeks) of receipt.

Return shipping is at the buyer’s expense. The products must be unused or assembled and returned in the original retail box/packaging. If an item is returned damaged by personal handling or return shipping and not returned in re-saleable condition, it will not be eligible for a refund or exchange.

For returns; the customer is responsible for return shipping fees, insurance and a 20 % restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca will refund 80% of your original purchase price minus the original shipping charges.

Refund will be issued to the credit card via payment was made or by an Interac/ Bank eTransfer.

Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca will contact the customer regarding any exchange fees.

If you need to perform any water test as per your needs and concern, the customer will need to get it done within the first 10 days of purchase.

You must follow the proper protocols or the test results will not comply with the rules and regulations.

No returns or full refunds can be made without proper proof of concept and/or with it being passed the 10 days of purchase limit.

Please click here to view the testing protocols of the Black Berkey Filters.

 

Please check for any defective products within 4 days and report it with proof.

Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on vehicle tires. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost.

Once the Black Berkey filters have been used, they cannot be returned for a money back clause. A new set of filters will be given if there is any problem. (* Terms & Conditions Apply *)

 

 

Please check your order and make sure everything is received. the company must be notified within 1 week (7 days)

 

 

Undelivered Packages:

 

A Canada Post carrier will attempt delivery at the address provided when placing the Berkey Water Filter Store Canada – www.berkeywaterfilterstorecanada.ca order. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up. This is because of thieves and porch pirates. We want to make sure that you get your purchase in a safe manner!

 

This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to Berkey Water Filter Canada. In this case, the customer is responsible for all shipping fees, all product will be incurred/asset 20% restocking fee for all item(s) returned undelivered.

 

Please understand the above policies are made to keep costs down for the consumer/customer and to make the purchase process as efficient as possible. We want to keep everything easy and efficient as possible so you can enjoy your berkey water 🙂

 

  1. Please include a PO, P/O, po, p/o box if you have one. If you do not include a PO box number to your address (if applicable) Canada Post/Carrier will not deliver to the address, due to the PO box not being addressed in the shipping address section. If the parcel is returned to the sender you will have to pay the re-shipping fees and also inform the correct address with the PO box. Restocking fees will also be applied if you don’t want to have the order re-shipped and want a refund.

 

Berkey Water Filter Canada strives to provide you with an outstanding customer experience. If you have any suggestions on how to improve, please let us know!

 

For any further questions regarding our Guarantees, Shipping, Return, Exchange Policy, Product Information please contact Berkey Water Filter Canada Customer Support.

 

 

Berkey Cancellation Fee

 

If you place an order and then decide to cancel, a cancellation + payment processing fee will be applied. 

 

Berkey Payment Processing Fee (for duplicate orders)

 

When placing an order, please only press the “Place Order” button once. 

If you press the button twice, you will be charged twice which causes the company to be charged a Payment processing fee twice (from Stripe & PayPal)

 

If for any reason you do not want your order after it has been placed, it will be treated as a return. 

 

For any further questions regarding our Guarantees, Shipping, Return, Exchange Policy, Product Information please contact Berkey Water Filter Canada Customer Support.